SAPUTRA, Wali; BAKRI, Bakri. The Influence of Customer Relationship Management and Service Performance on Customer Satisfaction and its Implications for Customer Loyalty of Islamic Banks in Riau. Al-Buhuts, [S. l.], v. 20, n. 1, p. 148–159, 2024. DOI: 10.30603/ab.v20i1.4818. Disponível em: https://journal.iaingorontalo.ac.id/index.php/ab/article/view/4818. Acesso em: 6 aug. 2025.