Analisis Tingkat Kepuasan Nasabah dalam Menggunakan Automatic Teller Machine (ATM) Pada PT. Bank Muamalat Indonesia Cabang Gorontalo

  • Rudiyanto Rudiyanto
Keywords: Automatic Teller Machine, Satisfaction Level, Muamalat Indonesia Gorontalo Branch

Abstract

The purpose of this study is to determine how the level of the level of customer satisfaction nights using Automatic Teller Machine (Atm) at PT. Bank Muamalat Indonesia, Gorontalo Branch . This study has a problem limitation for Bank Muamalat ATM users. This study uses a qualitative approach to data collection techniques, observation, interviews, documentation. Based on the research results of PT. Bank Muamalat Indonesia, Gorontalo BranchRegarding customer satisfaction with the facilities provided by employees, it is quite good, seen in the suitability of customer expectations at ATM facilities, interested in returning to the facilities provided and the willingness of customers to visit again, this is done by Bank Muamalat to maintain the loyalty of its customers by providing good service facilities to customers, but there are some ATM facilities poorly visible lack of facilities and infrastructures that are not functioning properly and the location where y ang less strategy.

References

Arif, M.Nur Rianto Al. 2012. Dasar-dasar Pemasaran Bank Syariah. Bandung:ALFABETA.
Arthesa, Ade dan Edia Handiman. 2009. Bank dan Lembaga Bukan Bank. Jakarta: PT. Indeks.
Elvi, Mardiyah. 2017. Analisis Kepuasan Nasabah Terhadap Fasilitas Pelayanan Bank Syariah Mandiri (BSM) Kantor Cabang Kota Bengkulu, Skripsi.
Hidayat, Rachmad. 2017. Pengaruh Kualitas, Kualitas Produk Dan Nilai Nasabah Terhadap Kepuasan Dan Loyalitas Nasabah Bank Mandiri, Jurnal Manajemen Kewirausahaan.
https//www.google.com/mps/s/triantmojo.wprdpress.com/2006/09/24/mengukurkepuasan-pelanggan/amp. diakses Rabu, 27 Januari 2021. Pukul 22: 47.
Megawati, Rosmania. 2010. Analisis Tingkat Kepuasan Nasabah Terhadap Kualitas Pelayanan PT. Bukopin Kantor Cabang Cilegon. Institut Pertanian Bogor.
Muhammad. 2005. Manajemen Pembiayaan Bank Syari’ah. Yogyakarta: UPP AMP YKPN.
Muhammad. 2014. Manajemen Dana Bank Syariah. Jakarta: PT Raja Grafindo Persada.
Muhammad. 2014. Manajemen Dana Bank Syariah. Jakarta: PT Raja Grafindo Persada.
Najmudi. 2011. Manajemen Keuangan dan Akuntansi Syariah Modern. Yogyakarta: Andi Seftianne.
Sugiyono. 2013. Metode Penelitian Kualitatif, Kualitatif dan R & D. Bandung: Alfabeta.
Published
2020-08-02
How to Cite
Rudiyanto, R. (2020). Analisis Tingkat Kepuasan Nasabah dalam Menggunakan Automatic Teller Machine (ATM) Pada PT. Bank Muamalat Indonesia Cabang Gorontalo. Madani: Jurnal Pengabdian Ilmiah, 3(2), 138-148. Retrieved from https://journal.iaingorontalo.ac.id/index.php/md/article/view/2025

Madani: Jurnal Pengabdian Ilmiah
Diterbitkan oleh Lembaga Penelitian dan Pengabdian kepada Masyarakat (LP2M) IAIN Sultan Amai Gorontalo

Alamat : Kampus I Jln. Gelatik No. 01 Kota GorontaloTelp./Fax: (0435) 880251-882398 

Email : jurnalaljauhari@gmail.com Ponsel: 081291662220  http://iaingorontalo.ac.id